As we all increasingly hurtle towards automation, there are many ways we can keep the human touch.
Remember the BT ad from the 90's - Maureen Lipman telling us 'It's good to talk'? Oh how true this was! Don't we all just sometimes wish we could speak to someone, an actual real-life human being, especially when it comes to dealing with banks or companies who seem to love push-button selections for a department, for you to input your details via keypad, or send a 'link' for you to basically self-serve (how annoying is it when they don't work!!).